How Preplyr works

Preplyr combines customer conversations with the relevant information your business has approved.

From message to draft

When a customer message arrives, Preplyr identifies what the customer needs, finds relevant Knowledge, and prepares a reply using the necessary conversation context.

The result appears as a suggested reply inside the conversation. Your team can review, edit, request alternatives, or send it.

Grounded in your business

Preplyr uses only the relevant subset of your organization’s Knowledge and connected business data. It does not treat unrelated information as evidence for an answer.

Honest when information is missing

If the available information does not support part of the answer, Preplyr shows a Missing information or Needs review state. A person always decides what is sent.