Suggested replies

Every suggested reply is a starting point that your team reviews before sending.

Review a reply

Check that the reply answers the customer’s latest questions and matches your business policy. Pay special attention to any missing-information or review notice.

Edit a reply

Choose Edit to change the current draft. Saving an edit keeps a revision history, and editing does not remove an existing missing-information warning.

Request alternatives

Choose Show alternatives to prepare three complete options together. You can move between the saved options and select the one you prefer without generating each option separately.

Send a reply

Choose Send reply, confirm the recipient and message, then send. Preplyr never sends suggested replies automatically.