Knowledge

Knowledge is the trusted business information Preplyr uses when preparing customer replies.

What to add

Add clear, current information about your services, products, pricing guidance, policies, processes, operating hours, and frequently asked questions.

Categories

Your business niche provides recommended categories as a starting point. You can add, remove, rename, and reorder categories as your business changes.

Write useful entries

Give each entry a specific title and a complete answer. Keep separate policies in separate entries so Preplyr can retrieve only what is relevant to a customer’s question.

Update Knowledge whenever a policy or business detail changes. Clear, current entries lead to more dependable drafts.