Quick start

Set up the essentials and let Preplyr prepare your first customer reply.

1. Create your organization

Enter your business name and choose the niche that best matches how you work. Your niche gives you a useful starting structure for Knowledge without limiting what you can add later.

2. Add essential Knowledge

Start with the information customers request most often: services, pricing guidance, policies, operating hours, and frequently asked questions.

3. Connect an inbox

Open Connections, select a supported inbox provider, and follow the secure connection steps. Preplyr imports supported customer conversations into Inbox.

4. Review a suggested reply

Open a conversation with a prepared draft. Check the reply, edit it if needed, and confirm the recipient before sending.

If Preplyr cannot verify an answer from your Knowledge or connected business data, it marks the reply for review instead of inventing information.